We’re sorry to hear you are having problems with your RugGear handset, but don’t worry we are here to help.

First of all you might want to review the warranty terms before sending your handset back to us, you can do this by clicking the Warranty link.

If you think your handset is suffering from a fault then the first thing to do is to call the place you purchased from as they will be able to provide you with support and advise of any best use practices that might resolve the issue you’re facing.

Definitely something not right? No problem just fill out the form below and we will issue you an RA number, then all you need to do is package up the handset safely with all associated packaging and accessories and send it to:

RugGear UK, 16 Sheaf Street, Daventry, Northamptonshire, NN11 4AB

We suggest you use a recorded, insured and if possible a tracked postal service to ensure it arrives with us safely.

Returns are only accepted after an RA number has been issued. Fill out the short form below and we will be in touch to give you an RA number within 24hrs.

Your Name (required)

Your Email (required)

Your Contact Number (required)

Your Return Address (required)

Purchase Date DDMMYYYY

Purchased From

Handset IMEI Number

Fault Description